Refund policy

Returns & Refunds Policy

60-Day Return Policy

We have a 60-day return policy, which means you have 90 days after receiving your item to request a return or refund.

Eligibility

To be eligible for a return, your item must be in the same condition that you received it unused or partially used. You will also need the receipt or proof of purchase.

To start a return, you can contact us at support@tryvitanox.com. If your return is accepted, we will provide you with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Refunds

We will notify you once we have received and inspected your return. If approved, you will be automatically refunded on your original payment method within 5-10 business days. Please note that it may take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return and you have not received your refund, please contact us at support@tryvitanox.com.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Contact Us

For any questions regarding returns or refunds, please contact us at support@tryvitanox.com.